interesting radio piece on philippine call centers
C. called my attention to this piece that aired on PRI's The World last week. It's about call centers in the Philippines and how they train their telephone staff about American culture in order to facilitate their telephone interactions. I was amused, more than anything else. My first "real" job out of college was working tech support at an ISP in the Valley, and although my job very quickly turned into training support engineers about the technologies involved, I always thought it was important that they receive soft skills training as well.
"Like, how was your holiday? Did you, you know, have a good Thanksgiving?"
("For sure, duh! We spent it with my relatives, and there was lechong manok roasted turkey and palabok and...")
